Support

Brindleward: build a home, venture beyond.

Need help with your village, your account or a bug? Write to us and a member of the team will answer, usually within a few working days.

Write to us

Email:

To help us answer quickly, include:

your village code (in the game, open Neighbours);
the app version, if you know it;
your phone model and system version;
what you did, what you expected and what happened, with a screenshot if you can.

Never send your password or an email code: we will never ask for them.

Frequently asked questions

How do I keep my village safe?

Open Settings and choose Protect your village. Link a verified email address, or Sign in with Apple on iPhone. A guest village that is not protected cannot be recovered if you lose your phone or delete the app.

I have a new phone or reinstalled the game

On the welcome screen choose Sign in, then sign in with the email address or the Apple account that protects your village. Your village is loaded from our servers.

I forgot my password

On the sign in screen choose Forgot password? and enter your email address. We send an 8 digit recovery code, valid for 15 minutes, to set a new password.

I did not receive the email code

Check your spam folder, wait a minute and request a new code. Codes expire after 15 minutes, and only the latest one works.

How do I change the language?

Open Settings and choose Language. The game is available in English, French, German, Italian and Spanish.

How do I delete my account?

Open Settings and choose Delete this game account. Your village and personal data are deleted immediately; this cannot be undone. The privacy policy explains exactly what is deleted.

Does the game have purchases or advertising?

No. Brindleward currently has no purchases and no advertising.

I am testing a preview version

Thank you! Use the speech bubble button in the game, or Settings, About, Send feedback: your message reaches the team with a screenshot and the details we need. You can also write to us. Preview versions can use a test server whose villages may be reset.

Legal

Brindleward is developed and operated by Koi Bridge (Singapore).